At Moolsetu, we strive to deliver your orders in a timely and secure manner. Please review our shipping policy below for complete clarity.
Order Processing Time
Orders are processed within 1–3 business days after order confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Processing time is separate from delivery time.
Delivery Timeline
Standard delivery time ranges between 5–10 business days, depending on the delivery location.
Delivery timelines are estimates and may vary due to factors beyond our control, including courier delays, weather conditions, or regional restrictions.
Shipping Charges
Shipping charges, if applicable, are calculated and displayed at checkout.
Any promotional free-shipping offers will be clearly mentioned on the website.
Order Tracking
Once your order is shipped, tracking details will be shared via email or SMS, where applicable.
Customers are advised to track their shipment regularly for updates.
Delays in Delivery
Moolsetu is not responsible for delays caused by courier partners, natural events, strikes, government restrictions, or other unforeseen circumstances. However, we will provide reasonable support to help track your order.
Failed Delivery Attempts
If delivery fails due to incorrect address details, unavailability of the recipient, or refusal to accept the order, additional shipping charges may apply for re-dispatch, or the order may be cancelled as per our discretion.
Damaged or Tampered Packages
If you receive a package that appears damaged or tampered with, please do not accept the delivery. If already accepted, report the issue to us within 24 hours of delivery with supporting images.
Split Shipments
In some cases, orders may be shipped in multiple packages depending on product availability.
There will be no additional shipping charges for split shipments.
Policy Changes
Moolsetu reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective once posted on the website.
Contact Information
For any shipping-related queries, please contact us through the Contact Us page on our website.